- Customer Relationship Manager urgently required for a Medical Company
- Must have a Medical aid / call centre background
- Be able to handle Authorisations
- Managerial skills/team leader
- Manage the efficient and accurate control of the customer experience within the company
- Manage the Authorisation and call Centre in line with customer values, including response time and Doctor feedback of new patients.
- Manage and organise the Call centre in line with customer expectations including response time and solution/ troubleshooting. Manage Head office Reception and front desk image of the company
- Ensure the successful on-boarding of new patients from script to first payment received. Operation of an efficient and effective after hours (24 hour) call centre
- Monitor and deliver KPIs to manage, measure and improve the customer experience. Manage re-authorization process of medical aid patients
- Oxygen and C-PAP machines
- Customer governance & organisation, with communication and service improvement. Be able to build excellent relationships with clients.
Please email an updated CV with professional Head and shoulders photo, with relevant qualifications and references to firstname.lastname@example.org