Job Title

SPA Manager

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Job Description

Experience:

  • Must have at least 10 years’ experience as a Spa Manager in a similar sized City Spa (NB!)
  • Spa qualifications a must. (NB!)

 

Responsibilities: 

  • Managing all Spa operations and delivering an excellent guest experience.
  • Forecast, plan and manage all Spa orders, stock, staff and finance. Maximize sales and revenue through customer satisfaction and employee engagement.

 

Skills:

  • Must be able to manage all Spa operations and deliver an excellent guest experience.
  • Must be able to forecast, plan and manage all Spa orders, stock, staff and finance.
  • Must be able to maximize sales and revenue through customer satisfaction and employee engagement
  • Must be well-organized and have strong administrative skills
  • Must have strong customer relations and communication skills
  • Must be computer literate

 

Abilities:

  • Must have strong ability to delegate staff effectively in all aspects.
  • Must be able to work under pressure effectively.
  • Must be able to make effective decisions and use own initiative where necessary.
  • Must be able to deal with customer complaints effectively.
  • Ensure that all set standards and quality is maintained at all times to ensure customer satisfaction.
  • Must be able to provide all relevant cost and revenue reports for the Spa.
  • Must be able to provide or source all necessary training to Spa employees.
  • Be able to maintain a high standard in cleanliness and hygiene throughout the Spa.
  • Ensure that all operating equipment is maintained in a good state of repair.
  • Must have valid driver’s license and own transport.
Johannesburg
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